Skip to main content
Delivery Terms
Sofie Birch Løfstedt avatar
Written by Sofie Birch Løfstedt
Updated over a week ago

To access the Delivery terms, first click on Shipping and then on Delivery terms.

Your window now look like this.

You can set general or default delivery terms that will apply for all new Retailers in your shop. To do so, click on the 'Select Delivery Terms' dropdown and the menu will unfold.

Here you get to select from the most standard Incoterms.

Or you can create your own delivery terms, by clicking on 'Create new delivery terms'.

Simply just type in the name of the delivery term you are about to define and click "Save".

Below are the most standard or common Incoterms most businesses use.

This table explains further what the Incoterm abbreviations stands.



Ex works (EXW) is a shipping arrangement in which a seller makes a product available at a specific location, but the buyer has to pay the transportation costs.


Free Carrier (FCA) is a trade term dictating that the seller of goods is responsible for the delivery of those goods to a destination specified by the buyer.


Carriage Paid To (CPT) is an International Commercial Term denoting that the seller incurs the risks and costs associated with delivering goods to a carrier to an agreed-upon destination.


In Carriage and Insurance Paid To (CIP), the seller assumes all risk until the goods are delivered to the first carrier at the place of shipment—not the place of destination. Once the goods are delivered to the first carrier, the buyer is responsible for all risks.


Delivered-At-Place (DAP) is an international trade term used to describe a deal in which a seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location. In delivered-at-place agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.


Delivered at Place Unloaded (DPU) (formerly referred to as DAT for “Delivered at Terminal”) requires the seller to deliver the goods at the disposal of the buyer after they have been unloaded from the arriving means of transport.


Delivered Duty Paid (DDP) is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port.


Free Alongside (FAS) is a term used in international trade contracts that indicates that the seller must arrange for the goods purchased to be delivered next to a particular vessel in a particular port in order to be ready for transfer to a waiting ship.


Free On Board or Freight On Board (FOB) is a shipment term used to indicate whether the seller or the buyer is liable for goods that are damaged or destroyed during shipping.


Cost and freight (CFR) is a legal term used in foreign trade contracts. In a contract specifying that a sale is cost and freight, the seller is required to arrange for the carriage of goods by sea to a port of destination and provide the buyer with the documents necessary to obtain them from the carrier.


Cost, Insurance, and Freight (CIF) is an expense paid by a seller to cover the costs, insurance, and freight of a buyer's order while it is in transit. The goods are exported to a port stated in the sales contract.

Defining Retailer-specific delivery terms

You can also add delivery terms that are Retailer-specific, meaning they it will apply to that specific Retailer it is added to.

To set this up, go to 👤 Users and click on All Retailers.

Now click on the Retailer you want to add a specific delivery term to.

Click on the 'Delivery term' dropdown menu, to select and add a delivery term.

Click on the delivery term.

Once you have found and selected the delivery term, then click "Save" to add it.

Adding delivery terms on a specific order (Order's section)

You can also add a delivery term to a specific order after it has been placed.

To do so, click on Orders in the menu on the left-hand side.

Find the particular order you want to add the delivery term to and click on it.

Now click on the 'Select Delivery Terms' dropdown menu, to select the delivery term you want to apply to this specific order.

Once you have selected the delivery term, save your changes by clicking the "Save" button in the bottom right corner of the detailed order view.

Did this answer your question?